Terms And Conditions For Purchase
of the Service
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Your contract is with PROVIJON
Limited t/a Limosquotes. Our registered office is at PROVIJON, SUITE 72, CARIOCCA
BUSINESS PARK, 2 SAWLEY ROAD, MANCHESTER, LANCASHIRE M40 8BB and our company
number is 06702140. Please read these terms and conditions carefully before
making any booking, as they contain important information about your rights and
obligations and you will be bound by them.
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1 Introduction
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1.1 Please read these terms and
conditions carefully before ordering any services from PROVIJON Limited,
trading as Limosquotes, ("Limosquotes", "we" or "us"). In particular, we draw your
attention to clauses 14 (Availability of the Services) and 15 (Liability). By
clicking on the "I Accept" button at the bottom of these terms and conditions,
you agree to be legally bound by these terms and conditions as they may be
modified and posted on our web site from time to time.
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1.2 By ordering any services
from our web site, you agree to be legally bound by these terms and conditions
of use as they apply to your order. These terms and conditions apply to all
Services supplied by us to you and you and we agree that these are the only
conditions that will apply.
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1.3 If you do not wish to be
bound by these terms and conditions then regrettably you may not order any
services from our web site.
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2 Nature of our web site
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2.1 Our web site is a place for
you to select and order a transfer service to take you to and/or from your
selected pickup and/or destination address (the "Service"). Our web site
describes the Service in more detail.
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2.2 Please note that the
contents of our web site are aimed only at users aged 18 and above, and you
must be 18 years or over to purchase the Service, using the payment method
displayed on our web site.
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3 Ordering
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3.1 To order a Service you must
follow the ordering procedures set out on our order page of our web site. All
orders must be placed at least 24 hours in advance of your departure.
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3.2 Limosquotes is entitled to
refuse any order placed by you. If your order is accepted, we will confirm
acceptance to you by online electronic means ("Confirmation") to the e-mail
address you have given us on ordering. Subject to clauses 3.3 and 5, the order
will then be fulfilled on the date set out in the Confirmation.
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3.3 You confirm that all details
you provide to us for the purpose of purchasing the Service will be correct,
that the credit or debit card which you use is your own and that there are
sufficient funds or credit facilities to cover the cost of the Service. We
reserve the right to obtain validation of your credit or debit card details
before providing you with the Service. If validation cannot be obtained and
payment is not made, we reserve the right to cancel the Confirmation and the
Service will not be performed. We will advise you as soon as possible to the
e-mail address you have given us if we have to cancel the Service you have
booked.
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4 Prices and Payment
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4.1 Details of our prices for
the Service, and the procedures for payment and delivery are displayed on our
web site. The price of any Service is the price displayed on our web site at
the date and time of your order. We may change the price of any Service on our
web site before you place an order. We try to ensure that our prices displayed
on our web site are accurate but the price on your order will need to be
validated by us as part of the acceptance procedure (see clause 3.2 above). We
will inform you if a Service's correct price is higher than that stated in your
order and you may cancel the order and decide whether or not to order the
Service at the correct price. If you cancel the order, we will refund all
monies you have paid less an administration charge of £5.
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4.2 Prices quoted are per
vehicle - except in the case of shuttle transfers where per person rates are
quoted. Each passenger is entitled to carry with them one standard-sized
suitcase or holdall and one piece of hand luggage of a similar size as allowed
by airlines. Further luggage may be carried at the discretion of the taxi
driver but PLEASE NOTE THAT THIS MAY BE SUBJECT TO A FURTHER CHARGE FOR WHICH
YOU WILL BE LIABLE AT THE TIME. Please contact us prior to travel if
you are travelling with golf clubs, surf boards or any other exceptional item
as a larger vehicle size may be required.
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4.3 You must pay by credit or
debit card at the time of order as set out on the order page of our web site.
The cards we accept are set out on the order page of our web site. Credit card
issuers charge us a handling fee and we will pass this on to you where you make
payment using a credit card.
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Please note-- If you are
booking via a Travel Agent, they are acting as your agent until the point at
which we receive payment from them. You do not have a contract with us until
this point; we cannot accept any liability until full payment has been
received.
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5 Performance
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5.1 We will use all reasonable
efforts to ensure that your taxi collects you from your collection point at the
time set out in your Confirmation. However, we will not be liable for any loss
or costs you suffer or incur through any reasonable or unavoidable delays and
it is your responsibility to ensure that you book the taxi to collect you in
time. We will not be responsible for any losses you suffer (including for
example any missed flight) due to your failure to allow sufficient time for
your journey.
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5.2 If your outbound flight is
delayed, your Service will automatically be amended and your taxi will collect
you at your revised time of arrival. Please note additional night supplements
may be applicable.
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5.3 If your outbound flight is
diverted for any reason, we will use reasonable endeavours to rearrange a taxi
to collect you from your original destination airport at the revised landing
time. IN SITUATIONS WHERE NOTIFICATION OF THE DIVERSION OF THE FLIGHT IS TOO
LATE TO PREVENT THE TAXI DRIVER FROM TRAVELLING TO THE AIRPORT OR FROM WAITING
FOR THE FLIGHT TO ARRIVE AT THE ORIGINAL LANDING TIME, YOU MAY HAVE TO BOOK
ANOTHER TAXI AND PAY ADDITIONAL CHARGES LOCALLY.
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6 Your responsibilities
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6.1 If your flight is diverted,
we recommend that you contact our 24 hour helpline as soon as possible who will
book another taxi for you at a discounted rate. Please note that, subject to
their terms and conditions, it is the responsibility of the airline to
transport you to your original destination airport.
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6.2 ALL BOOKINGS FOR A SERVICE
FROM YOUR PICKUP TO THE DESTINATION i.e. AIRPORT MUST BE CONFIRMED WITH YOUR
LOCAL SUPPLIER AT LEAST 12 HOURS BEFORE YOUR JOURNEY TIME. IT IS YOUR
RESPONSIBILITY TO CONFIRM YOUR BOOKING AND IF YOUR BOOKING IS NOT SO CONFIRMED,
WE CANNOT GUARANTEE THAT THE SERVICE WILL BE PROVIDED AND WE WILL NOT BE LIABLE
FOR ANY LOSSES OR ADDITIONAL COSTS YOU INCUR.
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6.3 It is the customers
responsibility to travel with their booking confirmation which lists all
instructions (which differ in each airport) and all of the relevant local
contact numbers in the event of an emergency and local office reconfirmation
hours and contact number. This is made clear at the end of the booking process.
Limosquotes accept no responsibility or compensation claims for any loss of
service should the customer not travel with their booking confirmation.
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7 If you have a complaint
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7.1 If you encounter a problem
with the service provided, please inform our local representative, or call us
using the numbers given to you at the end of the booking process, and we will
immediately endeavour to put things right. Failure to notify us of your
complaint at this stage will affect our ability to investigate the matter
complained of, and your rights under the contract.
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7.2 If you have any service
issues upon your return, you should direct them to us via email at
customerservices@Limosquotes.com. Limosquotes will endeavour to resolve all service
issues within 21 days of notification.
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7.3 Please note that any
complaints must be received in writing by Limosquotes within 21 days of the
return booking date. (If an outbound transfer only - then within 28 days of
this date).
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8 Variation and Cancellation
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8.1 If your booking details
change, you can amend your booking up to 24 hours prior to your departure,
subject to payment of any difference in the applicable prices in accordance
with clause 4 above. We reserve the right to charge a £5 administration for any
booking that is amended at any time prior to departure.
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8.2 You may cancel your booking
at any time. The following cancellation policy will apply. Inside 24 hours of
the departure date 100% cancellation fees will apply and no monies will be
refunded to you. Inside 48 hours prior to the departure date 50% of the cost of
the booking will be charged. Outside of 48 hours of departure a £5
administration fee per booking will be charged.
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9 Wheelchairs
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9.1 Please inform us at the time
of booking if any of the passengers are wheelchair users. Please also inform us
as to whether the wheelchair is collapsible, so that we can ensure that the
correct vehicle is booked to meet your needs.
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10 Child seats
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| 10.1 As per the EU directive 2003/20/EC the
following applies:Children must use the correct child seat until they are 135cm
tall or age 12 (whichever they reach first). They then must wear an adult
seatbelt. It is the driver's responsibilty to see that children are restrained
correctly. However, there is an exemption for licensed vehicles, which can still
carry children even if the correct child seat is not available. |
Licensed vehicles are subject to
the following rules:-
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Children under three, if in a licensed taxi/vehicle may travel unrestrained in
the rear if no child seat is available.
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For children aged three and above, they must use an adult seatbelt, if no child
seat is available or taken.
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In summary, Limosquotes policy is
as follows:-
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Shuttles There will be no
charge for children under 3 years of age (providing they sit on an adults lap,
and do not occupy the front seats of the vehicle) Children aged 3 years and
above always count as a passenger, occupy a seat and must be booked and paid
for in full.
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Private Transfers Children
under 3 years of age may travel unrestrained (on an adult's lap) in the rear of
a vehicle if no child seat is provided. However, will still count towards the
vehicle occupancy. If customers choose to use or take a child seat, then the
child must be included in the total number of passengers travelling, as a seat
in the vehicle will be required. Children aged 3 years and above always count
as passengers and occupy a seat, and must use an adult seat belt if no child
seat is provided.
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NB - If parents choose to use a car seat, we recommend
they take their own to ensure safety standards. Upon request at the time of
booking, in some resorts, child seats can be pre-booked. Fees may apply.
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11 Excess luggage
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11.1 Please inform us at the
time of booking if you wish to travel with access baggage including, but not
limited to, surfboards, bicycles, pet carriers or other oversized items. This
is to ensure that our vehicles can accommodate you. Should you fail to notify
us at the time of booking, you may be liable for any additional costs incurred
in the carriage of such items.
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12 Behaviour
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12.1 We reserve the right within
our reasonable discretion to terminate the transfer, if you or your party's
conduct or behaviour is disruptive in any way and/or affects your safety or
that of the driver of the vehicle. We shall not accept liability for any extra
costs incurred by you/or your party as a result of our doing so.
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12.2 Passengers are not
permitted to take alcoholic drinks onto the vehicles for the purpose of
consuming them during the transfer journey. We further reserve the right to
refuse carriage to any person who is thought to be under the influence of
alcohol or drugs.
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13 Data Protection
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13.1 For the purposes of the
Data Protection Act 1998 we, Limosquotes, are a data controller. In order to
process your booking need to collect certain personal details from you. These
will include, where applicable, the names and addresses of party's members,
credit/debit card or other payment details and special requirements such as
those relating to any disability or medical condition which may affect the
chosen booking and any dietary restrictions which may disclose your religious
beliefs. If we need any other personal details, we will tell you before we
obtain them from you. In order to process your order we may share your
information with our sub contractors or other involved third party or supplier.
We will provide only the personally identifiable information necessary to
ensure the successful fulfilment of your travel arrangements. The information
may also be provided to security or credit checking companies, or as required
by law
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13.2 We have appropriate
security measures in place to protect the personal details you give us. Where
your travel arrangements are to take place outside the European Economic Area,
(EEA), controls on data protection in your destination may not be as strong as
the legal requirements in this country. We will not however, pass any
information on to any company and/or organisation not responsible for providing
any part of your travel arrangements. Where you provide us with personal
details relating to any special requirements and/or details of any illnesses,
disabilities or religious requirements, you consent to this information being
passed onto any organisation or companies responsible for any part of your
travel arrangements whether in the EEA or not. If we cannot pass this
information to the relevant suppliers, we cannot process your booking.
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13.3 We are entitled to assume
you do not object to our doing any of the things mentioned above unless you
tell us otherwise in writing. You are generally entitled to ask us (by letter
or e-mail) what details of yours are being held or processed, for what purpose
and to whom they may be or have been disclosed. We will charge a fee to respond
to such a request. Please email us at admin@Limosquotes.com. In limited
circumstances we are entitled to refuse your request. Except where expressly
permitted by the Data Protection Act 1998, we will only deal with the personal
details you give us as set out above unless you agree otherwise.
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14 Availability of the Services
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14.1 Our web site is controlled
and operated by us from our offices in Manchester.
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14.2 Subject to the terms and
conditions, the Services may be booked from the United Kingdom and by residents
of the Republic of Ireland and the United States of America. The Services may
not be booked by anyone located elsewhere.
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14.3 Limosquotes accepts no
liability for any costs, losses or damages resulting from or related to the
purchase or attempted purchase of a Service by persons located outside of the
United Kingdom, the Republic of Ireland, or the United States of America.
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14.4 We have used our best
efforts to ensure that our web site complies with United Kingdom laws. However,
we cannot confirm that the Services or the materials on our web site are
appropriate or available for use in locations outside of the United Kingdom. To
the extent that local laws override any provision of these terms and
conditions, the relevant provision shall be deemed amended to comply with such
law or, to the extent that such amendment is not possible, the provision shall
be deemed stricken and the remaining provisions shall continue with full
effect.
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15 Liability
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15.1 If the Service delivered is
not what you ordered or is not performed with reasonable skill and care due to
the fault of our employees, agents or suppliers, Limosquotes will refund to you
the price paid and, if the Service is not performed at all, we will refund to
you the price paid together with your reasonable costs incurred due to the
failure. This is subject to clauses 15.2, 15.3, 15.4, 15.5, 15.6 and 15.7
below.
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15.2 We accept responsibility
for death, injury or illness caused by the negligent acts and/or omissions of
our employees or agents, our suppliers and sub contractors whilst acting within
the scope of or in the course of their employment in the provision of the
service. Please note however that we will not be liable for any injury, illness
or death or consequent losses suffered by you or any member of your party where
such injury, illness or death was not caused by lack of reasonable care/skill
on our part or that of our suppliers in performing our obligations under the
contract. We will accordingly pay to you such damages as are applicable in such
circumstances under English Law.
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15.3 We will not be responsible
for any claim arising as a result of any or all of the following;- i) the fault
of the person(s) affected or any member(s) of their party or ii) the fault of a
third party not connected with the provision of the service which we could not
have predicted or prevented or iii) the fault of anyone who is not carrying out
work for us (generally or in particular) at the time or iv) an event or
circumstance that we or the supplier(s) of the service in question could not
have predicted or prevented. This may include (but is not limited to) an
occurrence of force majeure as described in these booking conditions.
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15.4 The Services are provided
to you for private domestic use only and this is a consumer contract.
Accordingly, we accept no liability for any business loss (which includes
without limitation any loss of contracts, loss of profits, loss of revenue or
loss of anticipated savings in expenditure or any loss or corruption of data)
however caused, even if foreseeable. These exclusions do not apply to any
liability we may have for death or personal injury resulting from our
negligence and for which our liability is unlimited.
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15.5 If we are liable to you for
any reason, our liability will be limited to the direct costs you incur which
are a foreseeable consequence of our failure. This limit does not apply to any
liability we may have for death or personal injury resulting from our
negligence and for which our liability is unlimited.
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15.6 We promise that all
Services you purchase from our web site will be performed with reasonable skill
and care and, as far as reasonably possible, in accordance with our agreement.
We will do our best to ensure that all materials and information published on
our web site are accurate, but regrettably errors do occur, and we reserve the
right to rectify such errors before your booking is confirmed.
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15.7 Nothing in these terms and
conditions affects your statutory rights as a consumer.
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16 Force Majeure
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16.1 Force majeure means that we
will not pay you compensation if we have to cancel or change the service
because of unforeseeable circumstances beyond our control. These an include for
example, war, threat of war, terrorist activity and its consequences or the
threat of such activity, riot, the act of any government or other national or
local authority, industrial dispute, natural or nuclear disaster, fire, adverse
weather conditions.
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17 General
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17.1 If you wish to rely on any
variations to these terms and conditions, you should ensure that such
variations are agreed with us in writing as soon as possible.
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17.2 We may transfer or
subcontract any or all of our rights and obligations under these terms and
conditions at any time.
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17.3 We may alter these terms
and conditions from time to time and post the new version on our web site,
following which all use of our web site will be governed by that version. You
must check the terms and conditions on the web site regularly. The terms
governing the purchase of any Service will be the terms in place at the time of
your order.
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17.4 These terms and conditions
together with the privacy policy, any order form and payment method
instructions, if any, are the whole agreement between you and Limosquotes. If you
intend to rely upon any variations or other statement made by Limosquotes or any
other person, you should ensure that this is agreed in writing with us as soon
as possible.
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17.5 A person who is not a party
to our agreement has no rights under the Contracts (Rights of Third Parties)
Act 1999 to enforce any term of this agreement but this does not affect any
right or remedy of another party which exists or is available apart from that
Act.
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17.6 If any provision or term of
these terms and conditions shall become or be declared illegal, invalid or
unenforceable for any reason whatsoever, such term or provision shall be
deleted but all other terms will remain valid.
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17.7 These terms and conditions
and your use of our web site are governed by the laws of England and Wales, and
in the event of any dispute under this contract, you agree to submit to the
exclusive jurisdiction of the English courts.
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17.8 Failure by either party to
exercise any right or remedy under this agreement does not constitute a waiver
of that right or remedy.
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18 Notices
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18.1 All notices shall be given
to us via email at admin@Limosquotes.com or to you at either the e-mail or postal
address you provide during any ordering process.
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18.2 Notice will be deemed
received when an email is received in full (or else on the next business day if
it is received on a weekend or a public holiday in the place of receipt) or 48
hours after the date of posting.
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19 Replacement
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19.1 These terms and conditions,
together with the privacy policy, any order form and payment method
instructions, if any, replace all other terms and conditions previously
applicable to the use of our web site and/or sale of the Service. Please click
on the "I Agree" button to confirm your acceptance of these terms and
conditions.
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